Privacy Policy

1. Who we are

KinCall (“KinCall,” “we,” “us”) provides an AI-powered phone companion service that calls a parent on a schedule the family chooses and shares a written summary with the family. We’re reachable at support@flowsupportai.com.

2. The two kinds of people in our data

Subscribers are the family members who sign up, pay, and configure call schedules. Parents (call recipients)are the elderly people being called — they do not need an account. We collect different data for each.

3. What we collect

About Subscribers

• Name and email from your sign-in (Google OAuth or email magic-link).
• Billing details if you upgrade, handled by Stripe (we never see your full card number).
• Preferences and notification channel choices.

About Parents (provided by Subscribers)

• Name, preferred name, phone number, timezone, language preference.
• Context you choose to enter (interests, family notes, health notes, taboos) to make calls feel warm.
• Call audio and transcripts; AI-generated summaries; flagged safety events.

About Recipients of summaries

• Email or phone number you provide so they can receive call summaries.

4. How we use this data

• To place scheduled outbound calls to the parent.
• To generate written summaries and forward them to the family.
• To detect emergencies (falls, severe pain, self-harm cues) and send urgent alerts.
• To remember context across calls so the conversation feels continuous.
• To bill and manage your subscription.
• To diagnose errors and protect the service against abuse.

We do not use parent call data or family information to train any external AI model.

5. Sub-processors we share data with

KinCall runs on a small number of specialised partners. Each only receives the minimum data required to do its job.

• Vercel — web application hosting.
• Neon — managed PostgreSQL hosting.
• Twilio — placing phone calls and sending SMS.
• Typecast (Neosapience) — AI voice generation. Only the assistant’s lines are sent, never the parent’s.
• OpenAI — conversation generation and speech-to-text.
• Anthropic — post-call summary + distress detection.
• Stripe — payments. PCI-DSS Level 1.
• Resend — transactional email.
• Inngest — scheduling the post-call pipeline.

6. Retention

• Account data lasts until you delete your account.
• Call transcripts and summaries: 90 days by default; export or delete from your dashboard at any time.
• Safety events: retained 7 years where a regulator may require it.
• Aggregate analytics that cannot identify you: indefinitely.

7. Your rights

Depending on where you live (notably the EU/EEA, UK, California, Korea), you have the right to access, correct, delete, port, or restrict use of your data, and to object to processing. Email support@flowsupportai.com; we’ll respond within 30 days.

8. Calling-consent obligations

Outbound automated calls are regulated in most jurisdictions (US TCPA; KR 정보통신망법; EU ePrivacy). When you add a parent, you confirm you have the parent’s consent to be called by this service. We disclose to the parent at the start of each call that they are speaking with an AI companion.

9. Children

KinCall is for adult subscribers and elderly parents. We do not knowingly collect data from anyone under 16.

10. Changes

Material changes to this policy will be posted here with the updated date above; significant changes will be emailed.